Frequently Asked Questions

Remember, our FAQs are here to guide you, but if you ever need personalized assistance, our support team is just a call or message away.

How do I initiate a money transfer?

You can send money by creating a free account from our website or mobile apps. Enter your recipient details, and follow the simple steps to complete your transfer.

What security measures are in place to protect my transactions?

We employ cutting-edge encryption technology and multi-layered security protocols to ensure your financial data is secure.

Are there any fees associated with your services?

Magenta fees vary based on the amount to be sent and the payment method. Our fees starts from as low as $5.

Can I track the status of my transfer?

Yes, you can track your transfer in real-time. Log in to your account and visit the “Transaction History” section or simply enter you Reference Number on the "Track Transaction" section.

How long does it take for transfers to be processed?

Funds can be received on the same day or the next business day, depending on the time the transfer is initiated and availability of the beneficiary.

Where can transfers be collected from?

All beneficiaries will be called upon the completion of the transfers and will be directed to their nearest pickup locations.